Welcome to the Dwell user guide.

Everything you need to find your way around Dwell — from signing in to running work orders, levies, polls and messaging for your building.

The Dwell home page. Use the entry cards to jump to the directory, your dashboard or site activity.

What is Dwell?

Dwell is a property-management workspace for the ACT. It combines a public directory of every unit plan (strata complex) in Canberra with a private, invite-only workspace where the people connected to a building — tenants, landlords, property managers, strata managers, executive-committee members and trade contractors — can communicate, track maintenance, share documents, run polls and manage levies.

Whether you live in a unit, own one, manage several, or look after a whole complex, this guide walks you through the parts of Dwell that matter to you.

Who this guide is for

Pick your role below, or start with Finding your way around if you're new.

What's in this guide

How to get help

If you can't find what you need in this guide:

• In-product: use the search box at the top of this guide, or check the FAQ.
• Your manager: strata and property managers can see the system end-to-end and can answer questions about your building's data.
• The administrator: for access problems (sign-in, roles, approvals), contact the Dwell administrator who set up your account.